Welcome to the Refund Policy page of Barmis Power Win FZ-LLC, accessible at www.barmis.ae. Our goal is to ensure that your experience with us is both enjoyable and satisfactory. Understanding that sometimes things may not go as planned, we have outlined our refund policy to address any concerns regarding your purchases.

Refund Eligibility

• Damaged or Defective Items: If you receive an item that is damaged or defective upon arrival, please notify us within 7 days of receipt. We will require photographic evidence of the damage or defect. Upon verification, we will arrange for a replacement to be sent to you at no additional cost, or offer a full refund of the purchase price, including shipping.
• Incorrect Orders: If you receive a product that is different from what was ordered, please contact us within 7 days of receipt. We will arrange for the correct item to be sent to you without any additional shipping charges, or offer a full refund upon the return of the incorrect item.
• Cancellation Before Shipment: Orders cancelled before they are shipped are eligible for a full refund. Please contact us immediately if you wish to cancel your order. If your order has already been shipped, please refer to our return policy.

Process for Requesting a Refund
To request a refund, please follow these steps:

Contact Customer Support:
Reach out to our customer support team via email at support@barmis.ae or through our website contact form. Please provide your order number, contact details, and a detailed reason for the refund request.

Provide Required Documentation:
Depending on the reason for the refund, we may require additional documentation, such as photographs of the damaged or incorrect item.

Return the Product (if applicable):
If a return is required, we will provide you with the necessary information and instructions for returning the item. Please note that the product must be in its original packaging and condition.

Refund Processing
Upon receipt and inspection of the returned item (if applicable), or after validating your refund request, we will process your refund. Refunds will be credited back to the original method of payment within 7-14 business days, depending on your bank or credit card issuer.

Exclusions
Please note that certain items may be excluded from our refund policy. These exclusions will be clearly stated on the product page. Additionally, we cannot offer refunds for:

• Items damaged through normal wear and tear
• Products that have been used or altered
• Personalized or customized items

Contact Us
Your satisfaction is our top priority. If you have any questions or concerns about our refund policy, please do not hesitate to contact us at customer.support@barmis.ae or call us +971 58 129 7275. Our customer service team is here to assist you.
Thank you for choosing Barmis Power Win FZ-LLC. We appreciate your business and look forward to serving you again.